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Honey Hope Honesty Enterprise Co.

Honey Hope Honesty Enterprise Co. (stock symbol 8043) is a twenty-year-old company. It is the only agent of Japan Taiyo Yuden in Taiwan and also a leading manufacturer of MLCC(Multi-layer Ceramic Capacitor) in Taiwan. HTC, Quanta, ASUS, Compal, Gigabyte, Wistron etc. are their top customers.

Honey Hope Honesty Enterprise Co. is one hundred percent satisfied with Chief MPLS VPN Service.

Although MPLS VPN is already a mature outsourcing IT service. In which providers can stand out from the crowd depends on their content of services. Chief Telecom is very trustworthy due to their high specifications, common price level, and profession services.

Alston Liu, assistant manager of IT department of Honey Hope Honesty Enterprise Co.

Honey Hope Honesty Enterprise Co. (stock symbol 8043) is a twenty-year-old company. It is the only agent of Japan Taiyo Yuden in Taiwan and also a leading manufacturer of MLCC(Multi-layer Ceramic Capacitor) in Taiwan. HTC, Quanta, ASUS, Compal, Gigabyte, Wistron etc. are their top customers. It built headquarter and warehouses in Taipei, Taiwan. With the regional needs of customers, it also built operational bases and warehouses in Hong Kong, Shanghai, Shenzhen, and Suzhou. It resulted in comprising a complete MLCC supply chain of great China region and can provide customers the best service in real time.

To face the management of six operational bases across Taiwan and Mainland China, they only had three information engineers. These three engineers not only had their routine jobs dealing with demands of more than one hundred other employees, but also had to develop their distribution system based on the uniqueness of the different industries. In addition, new features and functions of the system need to be adjusted from time to time according to the market changes. In such a busy situation, seeking a professional IT service provider to outsource non-kernel IT systems is the best solution of lower maintenance cost and increasing effectiveness for the enterprise.

Chief's MPLS VPN service became the infrastructure of secured transmission for Honey Hope Honesty Co.

The IT department of Honey Hope Honesty Co. had adopted VPN solution at the beginning of building operational bases in mainland China. They wanted to ensure the secure transmission of confidential data of the distribution system.

Mr. Liu talked about the maintenance was not easy from the beginning they built their own VPN structure. In particular the three engineers were always in Taiwan. Any IT system in China was controlled through remote connection. If a hardware set up was needed, they had to give

instructions to the local employees through phone calls. Although every device in the data room was marked by different color tags, local employees could distinguish it easily. But once the VPN device was broken, local employees could not fix the bugs nor replace the device. For the problems above, they decided to outsource VPN service to overcome the obstacles.

Honey Hope Honesty Enterprise Co. always asks their outsourcing vendor to provide professional services with high standards the same as they provide their products to the customers. They had changed two service providers in the past several years because of this reason. When the VPN service didn't work, the previous providers didn't monitor this situation and even have a lot of excuses to shirk responsibilities. This resulted in headquarter could not receive the data from all branch offices immediately and delayed the operation processes. After some careful evaluations, they finally adopted Chief's MPLS VPN service

 

Painless migration is basic requirement

Mr. Liu further talked about the reason of choosing Chief Telecom. He said that they took less than one month from planning to implement. During the time, they held many meetings to discuss with Chief about their requirements. Chief not only provided the environments for testing, but also used testing tools to check every detail and took pressure tests for the transmission of daily reports, video conferences, VOIP, and backup data. True blue will never stain. Chief really helped us a lot.

Honey Hope Honesty Co. also asked Chief to provide painless migration. Except VPN service, VoIP system was another good example. Employees had been familiar with their existed VoIP system before migration. Chief migrated existed one to the new VoIP service without any changes of dial plan. Thus the employees could call each other through the same dial codes which used before and enjoyed the benefits of cost saving.

 

One hundred percent satisfied with redundant VPN service testing

You must have had similar experiences when utilizing information services. The sales men had treated you like a king. But after that, their maintenance jobs were not as good as expected. The trouble tickets even sometimes disappeared. Mr. Liu talked about the previous situation. To prevent service provider from this huge drop of service level, Honey Hope Honesty Co. held a disaster drill on the weekend without warning Chief. Through disconnecting the VPN service, they could know the performance of the whole troubleshooting processes provided by Chief and thus verify the consistency with the original negotiations.

After the disconnecting, we received a warning call from Chief immediately. The customer service representative of Chief not only phoned us for the disconnection but also provided troubleshooting procedures. In addition, the backup line was also enabled right away. Mr. Liu also talked about that although MPLS VPN is already a mature outsourcing IT service. In which providers can stand out from the crowd depends on their content of services. Chief Telecom is very trustworthy due to their high specifications, common price level, and profession services.

 

Chief Telecom always acts before customers

Chief's NOC (Network Operation Center) plays an important role for network monitoring. It not only provides a management platform to customers who can monitor bandwidth status in real time, but also continuously monitors the circuit status for the customers. Mr. Liu had an expectation for the IT outsourcing service. He said that these outsourcing systems rely on the professional abilities of service providers. Chief can detect disconnection and notify them before they notice it; customer service representative has specific troubleshooting procedures to help them solving problems quickly; backup circuit can be enabled immediately. Chief always acting before they do is what they really want.

Honey Hope Honesty Co. was named from a name of traditional Chinese herb, which was listed in Compendium of Materia Medica. Chief has the same spirit as Honey Hope Honesty Co. has, and always provides the products that customers really want. As same as the company name, Honey Hope Honesty Co. expects to treat customer honestly, building a sweet and harmonious relationship. Honey Hope Honesty Co. will continuously adopt services provided by Chief in the future and full of hope with each other's future relationship.